We want to ensure you find the perfect fit! You can check our size chart for detailed measurements and guidance on selecting the right size for you. If you need additional assistance, feel free to reach out to us.
➡️ Click here to view our size chart

For any further questions, you can contact us at:
📩 Email: customerservice@houseoflancry.com
📞 WhatsApp: +44 7590426554

To use your store credit, enter the provided code at checkout. Store credit is valid for a limited time, as specified when issued, and can be used for any purchase except final sale or non-refundable items.

Once an order has been placed, we begin processing it immediately to ensure fast shipping. Therefore, we are unable to make changes or cancellations after confirmation. If you need assistance, please contact customerservice@houseoflancry.com as soon as possible.

We accept exchanges within 14 days and returns within 7 days of receiving your order. Items must be in their original condition, unworn, and with all tags and packaging. To start a return or exchange, please use the form included in your package and contact our team for approval at customerservice@houseoflancry.com.

Return shipping costs are the responsibility of the customer. If you need a return label, please contact our customer service team at customerservice@houseoflancry.com, and we will provide further instructions on how to process your return.

No, we do not offer price adjustments on sale items. Once an item is purchased at a discount, the price is final, and no further reductions will be applied.

Items marked as final sale are either from limited edition collections, special promotions, or preorders. These items are not eligible for return, refund, or exchange. Please review product details before purchasing.

We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout. Your payment details are encrypted and secured for your protection.

Orders are typically processed within 1-2 business days, excluding weekends and holidays. Shipping times depend on your location and chosen delivery method. You will receive a tracking number once your order has shipped.

Yes! Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your package in real-time through the carrier’s website. If you experience any issues, feel free to contact us.

For any other questions, we are happy to assist you!
📩 Email: customerservice@houseoflancry.com
📞 WhatsApp: +44 7590426554