General Information

Welcome to House of Lancry. By accessing and using our website (www.houseoflancry.com), you agree to comply with the following Terms & Conditions. These terms govern the purchase of our clothing and accessories, returns, exchanges, and other policies related to our e-store.

Company Information

House of Lancry

Orders & Payment

  • All orders placed on our website are subject to availability and confirmation of payment.
  • We accept major credit cards, PayPal, and other approved payment methods displayed at checkout.
  • Prices are listed in USD and GBP; exchange rates may apply depending on your bank.
  • Once an order is confirmed, we are unable to modify or cancel it.

Shipping & Delivery

  • We offer standard and express shipping options. Shipping rates and estimated delivery times vary by location.
  • Free standard delivery is available for orders over $400.
  • House of Lancry is not responsible for delays caused by customs or carrier issues.

Returns & Exchanges

  • Returns are accepted within 7 days of receiving the item, and exchanges within 14 days.
  • Items must be unworn, unwashed, and in original condition with all tags and packaging.
  • Return shipping costs are the responsibility of the customer unless we made a shipping error.
  • Preorder items and sale items are non-refundable.

Non-Returnable & Non-Refundable Items

House of Lancry reserves the right to refuse returns in the following cases:

  • Items are not returned in their original condition.
  • Items are missing tags, boxes, or labels.
  • Items are not returned within 7 days from receipt.
  • Items show signs of wear, use, or damage (e.g., perfume, make-up stains).
  • The return does not comply with our return policy for any reason.

If a non-returnable item is sent back, no refund will be issued.

Intellectual Property

All content on this website, including images, designs, logos, and product descriptions, is the property of House of Lancry and cannot be used without written permission.

Limitation of Liability

House of Lancry is not responsible for:

  • Any delays due to third-party carriers.
  • Any indirect damages or losses caused by the use of our website or products.
  • Any customs or import duties charged on international shipments.

Governing Law

These Terms & Conditions are governed by U.S. and UK laws, depending on the customer’s location. Any disputes will be resolved in the appropriate jurisdiction.

Amendments to Terms & Conditions

House of Lancry reserves the right to update or modify these Terms & Conditions at any time. Continued use of our website implies acceptance of any modifications.

For any questions, please contact our customer service team at customerservice@houseoflancry.com or via WhatsApp at +44 7590426554.